Cancellation & Refund Policy

Plans for Clients and Experts are billed in advance for the period you choose (a month, or a year on annual plans) and renew automatically until you cancel.

• Cancel any time from Plans & membership in your dashboard. Cancelling stops every future charge straight away.
• Your plan stays active until the end of the period you have already paid for. That period is not refunded, in full or in part.
• Unused connects do not carry over and are not refunded. Revealing an Expert’s identity uses a connect, and a reveal cannot be reversed or refunded.
• Enterprise plans follow the terms of their own agreement.

Joining a paid community is a one-time fee per community, with no renewals.

• The fee is non-refundable, including if you later leave the community or are removed for breaching its rules.
• If BizStreet suspends a community within 30 days of your joining, we refund your fee on request.

• You cancel at least 48 hours before the start: the ticket price is refunded. A booking fee you paid on top of the ticket price is not.
• Within 48 hours of the start: a ticket can no longer be cancelled for a refund.
• The event is cancelled by its host or by BizStreet: everyone is refunded in full, booking fee included.
• The last seat goes while you are paying: your payment is refunded in full, automatically.

You can cancel a ticket from the event’s page.

If money leaves your account but the payment does not go through, it is returned to you automatically.

If you are charged twice for the same thing, or charged without receiving what you paid for, write to contact@bizstreet.biz with your Razorpay payment ID. Once we have verified it, the extra or undelivered payment is refunded in full.

Refunds go back to the original payment method through Razorpay. Once a refund is processed it usually reaches you within 5–7 working days, depending on your bank.

BizStreet is an online service and nothing is shipped. Plans, connects and community memberships are available in your account as soon as your payment is confirmed, and event tickets are confirmed on the event’s page.

Write to contact@bizstreet.biz about any payment, cancellation or refund. Other ways to reach us are on our Contact page, and our Grievance Officer’s details are in the Privacy Policy.